Liputan6.com, Jakarta First Quote Health is a company that helps people find health insurance plans. Many customers have shared their experiences with this service. Some people found good insurance plans, while others had problems with pushy sales calls and poor customer service. This guide shows what real customers say about First Quote Health.
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What First Quote Health Does
First Quote Health connects people with insurance agentsThey offer free quotes for health insurance plansThe company works with many insurance agents across the countryThey help people compare different health insurance optionsCustomers can get quotes online or by phoneThe service claims to be completely free for usersThey match customers with local insurance agentsThe company offers various types of health plansThey provide HMO and PPO insurance optionsFirst Quote Health also offers Medicare plans
Customer Service Problems
Many customers complain about rude sales agentsSales people often hang up on customersAgents become angry when customers cannot pay immediatelyCustomer service representatives are often unprofessionalSome agents call customers names and insult themSales staff pressure customers to buy insurance right awayAgents refuse to let customers think about their decisionMany customers report being treated badly by staffSales people become rude when customers ask questionsCustomer service quality is very poor according to reviews
Excessive Phone Calls and Harassment
Customers receive up to 20 calls per day after signing upThe company calls from many different phone numbersBlocking one number does not stop the callsSome customers get calls every 15 minutesPhone harassment continues even after saying noCustomers receive calls at all hours of the dayMany people report getting over 60 calls in one dayThe company ignores requests to stop callingCustomers have to change their phone numbers to stop callsPhone harassment makes customers very upset and stressed
Payment and Billing Issues
Some customers are charged without giving permissionCredit cards are charged immediately after signing upCustomers cannot cancel their policies easilySome people are told they must pay for three monthsBilling happens before customers receive any insurance documentsMany customers have to call their banks to stop paymentsPeople need to get new credit card numbers to avoid chargesRefunds are difficult to get from the companyCustomers are charged even when they try to cancel quicklyPayment problems cause stress for many customers
Scam and Fraud Concerns
- Many customers believe First Quote Health is a scam
- The company sells customer information to other companies
- Customers start getting spam calls after using the service
- Some people report identity theft concerns
- Customers have to freeze their credit reports for protection
- The company uses fake or misleading advertising
- Many customers warn others to stay away from the service
- People report the company to government agencies
- Customers feel tricked into giving their personal information
- The business practices seem dishonest to many users
Sales Pressure and Aggressive Tactics
- Sales agents demand immediate payment from customers
- Customers are not allowed time to think about their decision
- Agents use high-pressure sales tactics
- Sales people argue with customers who want to wait
- Customers feel forced to make quick decisions
- Agents become angry when customers want to talk to family
- Sales staff use guilt and fear to pressure customers
- Customers are not given time to read insurance documents
- Agents demand bank card information immediately
- Sales pressure makes customers feel uncomfortable and stressed
Documentation and Information Problems
Customers do not receive copies of their insurance documentsSigned documents disappear after customers sign themNo emails are sent to confirm insurance coverageCustomers cannot access their policy information onlineThe company does not provide clear information about coverageCustomers do not know which insurance company they signed withPolicy details are not explained clearly to customersImportant information is hidden from customersCustomers cannot get written quotes before buyingThe company lacks transparency about their services
Privacy and Security Issues
- Customer personal information is sold to other companies
- Phone numbers are shared with many different businesses
- Customers start receiving spam calls immediately
- Personal data is not kept private or secure
- Customers worry about identity theft after using the service
- The company does not protect customer information properly
- Many customers regret giving their information to the company
- Privacy policies are not followed by the business
- Customer data is used for marketing by other companies
- People feel their privacy has been violated
Positive Customer Experiences
Some customers did find good insurance policiesA few people were happy with their coverageSome agents were helpful and professionalCertain customers got affordable insurance plansThe service worked well for a small number of peopleSome customers appreciated getting connected with agentsA few people found the process easy and quickSome customers were satisfied with their insurance choicesCertain agents provided good customer serviceA small number of customers would recommend the service
Warnings and Advice for Consumers
- Read all reviews before using First Quote Health
- Do not give your real phone number to the company
- Never provide credit card information for quotes
- Be prepared for many phone calls after signing up
- Consider using a local insurance agent instead
- Protect your personal information when looking for insurance
- Research insurance companies directly rather than using brokers
- Be very careful about giving personal information online
- Report harassment to government agencies if needed
- Choose reputable insurance companies with good reviews