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Liputan6.com, Jakarta First Quote Health is a company that helps people find health insurance plans. Many customers have shared their experiences with this service. Some people found good insurance plans, while others had problems with pushy sales calls and poor customer service. This guide shows what real customers say about First Quote Health.
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What First Quote Health Does
- First Quote Health connects people with insurance agents
- They offer free quotes for health insurance plans
- The company works with many insurance agents across the country
- They help people compare different health insurance options
- Customers can get quotes online or by phone
- The service claims to be completely free for users
- They match customers with local insurance agents
- The company offers various types of health plans
- They provide HMO and PPO insurance options
- First Quote Health also offers Medicare plans
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Customer Service Problems
- Many customers complain about rude sales agents
- Sales people often hang up on customers
- Agents become angry when customers cannot pay immediately
- Customer service representatives are often unprofessional
- Some agents call customers names and insult them
- Sales staff pressure customers to buy insurance right away
- Agents refuse to let customers think about their decision
- Many customers report being treated badly by staff
- Sales people become rude when customers ask questions
- Customer service quality is very poor according to reviews
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Excessive Phone Calls and Harassment
- Customers receive up to 20 calls per day after signing up
- The company calls from many different phone numbers
- Blocking one number does not stop the calls
- Some customers get calls every 15 minutes
- Phone harassment continues even after saying no
- Customers receive calls at all hours of the day
- Many people report getting over 60 calls in one day
- The company ignores requests to stop calling
- Customers have to change their phone numbers to stop calls
- Phone harassment makes customers very upset and stressed
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Payment and Billing Issues
- Some customers are charged without giving permission
- Credit cards are charged immediately after signing up
- Customers cannot cancel their policies easily
- Some people are told they must pay for three months
- Billing happens before customers receive any insurance documents
- Many customers have to call their banks to stop payments
- People need to get new credit card numbers to avoid charges
- Refunds are difficult to get from the company
- Customers are charged even when they try to cancel quickly
- Payment problems cause stress for many customers
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Scam and Fraud Concerns
- Many customers believe First Quote Health is a scam
- The company sells customer information to other companies
- Customers start getting spam calls after using the service
- Some people report identity theft concerns
- Customers have to freeze their credit reports for protection
- The company uses fake or misleading advertising
- Many customers warn others to stay away from the service
- People report the company to government agencies
- Customers feel tricked into giving their personal information
- The business practices seem dishonest to many users
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Sales Pressure and Aggressive Tactics
- Sales agents demand immediate payment from customers
- Customers are not allowed time to think about their decision
- Agents use high-pressure sales tactics
- Sales people argue with customers who want to wait
- Customers feel forced to make quick decisions
- Agents become angry when customers want to talk to family
- Sales staff use guilt and fear to pressure customers
- Customers are not given time to read insurance documents
- Agents demand bank card information immediately
- Sales pressure makes customers feel uncomfortable and stressed
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Documentation and Information Problems
- Customers do not receive copies of their insurance documents
- Signed documents disappear after customers sign them
- No emails are sent to confirm insurance coverage
- Customers cannot access their policy information online
- The company does not provide clear information about coverage
- Customers do not know which insurance company they signed with
- Policy details are not explained clearly to customers
- Important information is hidden from customers
- Customers cannot get written quotes before buying
- The company lacks transparency about their services
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Privacy and Security Issues
- Customer personal information is sold to other companies
- Phone numbers are shared with many different businesses
- Customers start receiving spam calls immediately
- Personal data is not kept private or secure
- Customers worry about identity theft after using the service
- The company does not protect customer information properly
- Many customers regret giving their information to the company
- Privacy policies are not followed by the business
- Customer data is used for marketing by other companies
- People feel their privacy has been violated
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Positive Customer Experiences
- Some customers did find good insurance policies
- A few people were happy with their coverage
- Some agents were helpful and professional
- Certain customers got affordable insurance plans
- The service worked well for a small number of people
- Some customers appreciated getting connected with agents
- A few people found the process easy and quick
- Some customers were satisfied with their insurance choices
- Certain agents provided good customer service
- A small number of customers would recommend the service
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Warnings and Advice for Consumers
- Read all reviews before using First Quote Health
- Do not give your real phone number to the company
- Never provide credit card information for quotes
- Be prepared for many phone calls after signing up
- Consider using a local insurance agent instead
- Protect your personal information when looking for insurance
- Research insurance companies directly rather than using brokers
- Be very careful about giving personal information online
- Report harassment to government agencies if needed
- Choose reputable insurance companies with good reviews